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Fantasies in Frosting is known for its award-winning cakes. But owner Darla Julin says what’s even more important than the bakery’s recipes is how the business treats its customers.
“You can have a really good product, but if you don’t have good customer service, your people aren’t going to come back. That’s really important for us at my store. I tell all my employees you have to treat everyone like you would want to be treated.”
That’s why when she was looking for a new bank, she decided to ask around for recommendations. Bell Bank was the overwhelming frontrunner because of its customer service.
How I chose Bell:
We were dissatisfied with the bank we had been banking with. They had made a mistake on one of our statements. It took forever to fix, and they never apologized. We had heard a lot of good things about Bell, so we decided to bank with Bell.
How long I’ve been a customer:
More than 10 years
My favorite banker:
Personal banker Chris Astrup in Moorhead has helped us quite a bit. He’s really nice.
My Bell products and services:
Personal checking, personal savings, business accounts, home equity loan, home equity line of credit, car loans
What it means to bank at a locally owned community bank:
It’s really important. They know you better than a big conglomerate.
Bell’s Pay It Forward program has empowered more than $12 million in giving. Our employees choose how to help individuals, families and organizations in need.
Together, we can change the world one good deed at a time.
Others have noticed and recognized Bell:
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