Bell Bank Mobile Banking App Frequently Asked Questions (FAQs)

What devices is the Bell Bank app available for?

The Bell State Bank & Trust mobile app is available for iPhone and Android phones.

Where do I download the Bell Bank app?

The Bell Bank app is available to download on the Apple App Store and in Google Play. Search for “Bell Bank” in these app stores to find it.

What features are included in the Bell State Bank & Trust mobile app?

  • Mobile banking with Bell State Bank makes your everyday banking activities convenient.
    Here’s what it offers:

    • Check balances
    • View transaction history
    • Transfer money between accounts
    • Pay bills
    • Mobile check deposit (with the Bell Bank app)
    • Search for branch and ATM locations

What is the difference between the Bell State Bank & Trust mobile app and online banking?

Some functions can be done online but not on your mobile device. These include changing your contact information, resetting your user name or password and setting up new payees for bill payments.

Does it cost anything to download Bell State Bank & Trust’s Bell Bank mobile app?

Bell State Bank & Trust doesn’t charge you for using mobile banking, but message and data rates may apply. Check with your mobile carrier.

What do I need to do before downloading Bell State Bank & Trust’s Bell Bank mobile app?

You will need to be enrolled in Personal Online Banking before you can use the mobile app.  If you are already using Personal Online Banking, you can use your existing username and password to sign into the Bell Bank app or at mb.bellbanks.com.  If you are not yet enrolled, enroll now.

What’s the difference between Bell State Bank & Trust mobile browser banking and the Bell Bank app?

  • Mobile browser banking is a secure way to access your account information through a mobile web browser. With Bell State Bank & Trust online banking you can check balances, view transaction history, transfer funds, pay bills and locate ATMs and branches by logging into mb.bellbanks.com on your mobile device.
  • The Bell State Bank & Trust mobile app is a way to access your accounts via a smartphone app. The Bell Bank mobile app offers services like money transfers, payments, finding ATM/branch locations, and you can deposit checks via the Mobile Check Deposit feature.

Why does my CD show a $0 balance?

On the account summary page, it shows a $0 balance because this is an available balance, not a current balance. If you click on the CD, it will then show the actual balance of the CD.

How many devices can I use with the same account?

You can register as many devices as you’d like to use the same Bell State Bank & Trust mobile app account.

Am I required to have a personal online banking account to use Bell State Bank & Trust’s Bell Bank mobile app?

Yes. To start using mobile banking you must have a Bell State Bank & Trust personal online banking Username and password.  You will also use this to register for mobile text banking and email or text alerts. (The Bell Bank app is not available for business accounts.)

What Bell State Bank & Trust apps are available to install on my smartphone?

Bell State Bank & Trust has a custom app for Android and iPhone devices.

Will my smartphone support the Bell State Bank & Trust mobile app?

Android 1.6 or greater, and any Apple iOS version supports the Bell Bank mobile app.

How will I be able to tell if I am downloading the official Bell State Bank & Trust app?

The Bell State Bank & Trust mobile app will have the icon of a blue box with a line of white trees, and will be titled “Bell Bank.” Here is what the icon looks like:

mobile app icon

To ensure the safety of your account information, download mobile apps from reputable sources only. When downloading a Bell State Bank & Trust mobile app for your mobile device, ensure that Bell State Bank & Trust is listed as the app publisher or seller.

What software capabilities and settings do I need on my phone to use the Bell State Bank & Trust mobile app vs. online banking?

  • GPS
  • A capable version of  Android or iOS
  • A camera
  • Access to the internet

What information does Bell State Bank & Trust collect from my mobile phone, and what will they do with that information?

We do not collect information about your calls, or any personal information other than your phone number and device information such as phone model and carrier. This information simply helps us ensure that you are the only person accessing your account, and it may also be used for fraud detection, usage statistics, and to improve and enhance our products and services.

Will my account information be stored on my smartphone?

No. Since all information viewed and edited will be done so through online banking, no record of it will remain on your phone (unless you save it on your phone yourself).

Would an outside party be able to intercept my mobile banking transactions?

No. 128-bit SSL encryption protects your information as it travels from your mobile device to Bell State Bank & Trust. The 128-bit SSL encryption technology is the same encryption that safeguards Internet traffic for secure web applications.

How do I know that the Bell State Bank & Trust mobile app is secure?

  • Access to your accounts require that you enter your username and password
  • 128-bit encryption masks your sensitive information
  • The session ends when you close your browser or the app
  • Mobile text banking accounts are referenced by nicknames, not by account number

What if I forget my password for the Bell State Bank & Trust mobile app?

To reset your passwords, you will need to access the Bell State Bank & Trust website. This action can only be done through www.bellbanks.com. Enter your online banking username in the login box, click on “Login,” then click on the “Forgot Your Password” link. You can also call our Customer Service Center at 701-298-1550 to have your password reset. Once the password is reset you must sign into personal online banking to reset your password before you can access mobile banking again.

What should I do if I change my mobile phone number?

Log on to your Bell State Bank & Trust online banking and register the new phone number. This can be done in the Mobile & Alerts tab.

What should I do if I change my mobile provider?

Even if you keep your same mobile phone number, if you change mobile providers you must access online banking or download the Bell State Bank & Trust mobile app onto your mobile device. Simply login to mb.bellbanks.com from your mobile browser, or download the Bell Banks mobile app to your new mobile device.

What should I do if I lose my phone?

  • Notify your wireless carrier immediately
  • Call Bell State Bank & Trust Customer Service at 701-298-1550 so we can suspend your mobile access. You can also log on to your Personal Online Banking account and access the Mobile & Alerts tab to disable access to the app via your mobile device.

Who can I contact if I need help with the mobile app?

Erickson, Nicholas

 

If you have questions, contact a personal banker, call 800-450-8949 or stop by any Bell State Bank & Trust location.

 

 

 

 

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