Warning: Phone Scam Targeting Bank Customers

By Jim Martin, Security Officer, Bell State Bank & Trust

Many area cell phone users, including both Bell State Bank & Trust and non-Bell State Bank & Trust customers, have recently received fraudulent cell phone calls. The automated messages say: “There has been a security breech on your Visa Debit or Credit card and your card has been locked. To unlock your card please press “9” and a security officer will assist you.”

These types of phone-based phishing attempts circulate from time to time in communities across the U.S., with messages claiming to be from various banks. If you receive one of these messages, protect yourself by deleting it, and do not respond to it. Also, do not call the scam phone number and give your card number or other personal information. There has been NO breach of your personal information or account security at Bell State Bank & Trust; the only way a breach would occur is if you call the scammers and give them your personal information.

Remember: Bell State Bank & Trust will not ask for private information such as your Social Security number, PIN, account number or password via emails or text messages.

If you have questions or concerns about your Bell State Bank & Trust account, please call our customer service center at 701-298-1550 or toll-free 800-450-8949.

Find additional information about consumer protection on the Consumer Federation of America website.

7 Responses to this post...

  • Jake S. on Dec 5, 2012 at 9:31 am #

    Good to know. For me, the caller’s automated message said they were with a different bank. That was a pretty big clue they weren’t legitimate. The overall tone of the message otherwise sounded very legitimate.

  • Cristie on Dec 16, 2012 at 2:38 am #

    Oh I’m not surprised. I got a text message like that last week. It read that my account’s been suspended due to suspicious activities and to call a certain phone number to get connected with the security department. The sender’s number was 25363827, which I thought was a legit computer system probably designed to send notifications to customers. But when I looked up the number online, I got this page: http://www.callercenter.com/25363827.html. It looks like the number is used in a scam and several others actually received a call.

  • Echtinaw on Oct 31, 2013 at 11:53 am #

    They just called me. The automated voice said it was Chase bank about my card which has been locked. Sorry. I don’t have a card with chase.

  • Bell State Bank & Trust on Oct 31, 2013 at 12:51 pm #

    If you have any questions or concerns regarding this phone call, please contact our Customer Service Center at 701-298-1550.

  • Bell State Bank & Trust on Oct 31, 2013 at 3:55 pm #

    This type of scam does continue and will target people no matter where they bank. Many times scammers will just pick a random bank and hope to find people that do have accounts there. We encourage you to remain vigilant for this type of scam and not give out your card number or PIN, no matter how genuine the automated call sounds. Also, always check with Bell State Bank & Trust if you are not sure about the validity of a request for information.
    Feel free to call our Customer Service Center at 701-298-1550. We are available to take your call from 7 a.m. to 11 p.m. 7 days a week.

  • Scot on Nov 3, 2013 at 8:43 am #

    Jim, I’m not a customer of Bell Bank, but I got this phone call as well. Thank you for posting this online so that even non-Bell Bank customers can be informed of the fraudulent activity. It is much appreciated.

    -Scot

  • Bell State Bank & Trust on Nov 4, 2013 at 9:14 am #

    Scot,

    Thank you for your comment. Our goal is to educate as many people as we can.

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